Strigo is transforming how B2B software companies train their customers. We empower businesses to scale operations and drive growth by delivering a superior, hands-on training experience for every format of training- instructor-led, virtual instructor-led, on-demand, and via 3rd parties.
Strigo’s Customer Training Cloud, the industry’s first platform to provide a unified training experience across modalities, improves customer satisfaction and retention by providing hands-on instruction in the format that best fits their needs so that they derive maximum value from their solutions throughout the customer lifecycle.
Leading software companies like VMWare, Elastic, Sage, and MongoDB train with Strigo. Since our founding in 2017, more than 70,000 trainees have logged over 3 million hours on Strigo’s Customer Training Cloud. https://strigo.io
About Our Culture
Strigo is a rapidly growing venture-backed technology company. We have a passion for technology and believe in using it to position our customers for success. We strive to continuously improve our software and take responsibility for the quality of our work. We also believe in open, transparent, and direct communication, and feel strongly about diversity, inclusivity, and transparency within our teams. Our goal is to build trust with each other and our customers and turn them into vocal fans.
About The Opportunity and Team
We’re looking for an engineering manager to join us in developing the best software training platform out there while building a strong engineering foundation and brand; leading a team of engineers; owning significant strategic aspects of our workflows and our system, and helping us navigate the delivery of business value between quality and velocity.
You will be reporting to our VP Engineering with an equal opportunity to advance to either technical leadership or managerial roles as we grow.
About the Role
We expect your first several months on the job to mostly revolve around hands-on work so that you get familiarized with our system and delivery workflows. While you will still contribute to our codebase, you will then place much more emphasis on team management.
- You’ll take care of your team’s wellbeing so that they can wake up in the morning wanting to provide value. This means you’ll manage with a goal to prevent burnout, and balance your team members’ interests with business objectives.
- You’ll hire and retain the right team members and grow Managers of One, so that managing people remains an endeavor in helping people succeed, not in telling them how to do their job.
- You’ll provide context to your team so that they can do their best work. We believe that focusing the team on business goals and sharing information on the team itself, the company, the business, and the product will empower members to make better decisions. Your team will have to balance tech-debt work with business goals, communicate with other teams, support customers, participate in on-call shifts, and continuously improve workflows. You’ll help them maintain that balance.
- You’ll drive team and individual growth by continually optimizing workflows and carefully assigning responsibilities. You’ll also tend to your team members' career paths by mentoring them so that they can develop both their technical and self-management skills.
- You’ll ensure delivery of a high-quality working product, tested, monitored, and built for scale. Willingness to participate in on-call rotation is a must.
- You’ll take ownership of different aspects of engineering, as per our AoRs model. We believe that assigning ownership, regardless of hierarchy, will create an organization where everyone is doing significant work, developing their self-management skills, and generating deep expertise. You will work to provide both strategy and tactics for advancing your areas of responsibility.
- You’ll work closely with the VP Engineering to build the best engineering organization there can be. We know that an engineering organization is complex. You will be expected to consistently provide your insight into how our organization is functioning so that we can make better decisions.
You should apply if:
- You’ve managed teams that have shipped SaaS products at scale.
- You are willing to promote your team's success before your own.
- You're a software industry veteran with at least four years of management experience. You will be asked to demonstrate your experience in, and passion for, managing engineering teams.
- You have a lot of professional experience writing code, preferably developing distributed, web-facing systems.
- We use Ubuntu as our base across the board and expect you to have experience with *nix-based systems that allows you to be effective in navigating the OS.
- You’re fluent in written and spoken English.
These will help you stand out:
- You have experience with operational aspects of software (observability, scheduling, and working with cloud providers, and more specifically with AWS).
- You’ve worked in teams in a startup environment.
- Experience working remotely.
Who we hire
Strigo Engineering hires people who require minimal supervision, who default to helping others succeed, who can communicate requirements and problems eloquently, and who continuously attempt to improve, well.. everything. We don’t tolerate disrespect and blame (except for the sarcastic limerick once in a while), and are looking for people who prioritize customer value over technocracy. We only feel comfortable with people who feel they always have something to learn.
If you feel there may be a fit, we look forward to hearing from you at firstname.lastname@example.org