Although each and every one of your customers should know how to best utilize your product for their specific needs, studies show that only about a third of them receive sufficient education.
Why is this critical goal, which has a direct impact on customer satisfaction and product adoption, so difficult to achieve? The problem usually comes down to finding a good balance between the effectiveness of the training sessions and the scalability of the education programs.
Live training can be effective but it is not scalable which leads to repetitive 1:1 and group sessions that are resource- and time-intensive.
On-demand training can scale but isn’t effective since academies are typically difficult to access and only offer passive unengaging video-based training.
In-app tutorials work for specific functionality, but cannot provide the rich comprehensive training that customers really need to succeed.
Introducing product-led education!
There’s a way to ensure that all your customers receive sufficient education and are able to gain the most value out of your product. This new approach - called product-led education - focuses on learning that is:
In-product
Contextual
Active
Success-oriented
Personalized
Data-driven
Ensure your learners’ success… and yours!
Significantly improve both customer satisfaction and product adoption by moving rich educational content into your product which is exactly when and where your customers need it the most to quickly become productive.
More engaging
Provide customers with the interactive hands-on experiences they need in order to learn everything about your product on their own.
More accessible
Make it easy for your customers to become productive by moving training into the product, exactly where they need it the most.
More dynamic
Make sure that customers gain the most value out of your product across their journey by personalizing and optimizing their training.
More effective
Quickly scale up your education, onboarding and enablement programs, while minimizing the need for live 1:1 training sessions.
Very modernized and capable training environment for students and instructors alike. Strigo's team is very flexible and easy to work with and they are eager to accommodate our needs as a large enterprise, further enhancing the platform and our ability to deliver a complete training experience to customers, partners, and employees.
Discover the power of
in-product education.
Improve learner engagement and product adoption with hands-on learning experiences that happen in your product.
Training as powerful as your product.
Find out how we’re helping leading software companies transform their training programs — with impact, at scale.
