How many of your customers really know how to use your product?
To make the most out of the product, your customers need to learn both the theoretical ‘whys’ and the practical ‘hows’ for their specific use case. But there’s one critical problem with this goal — studies show that only about a third of customers receive sufficient education during onboarding.
This issue, which directly impacts both customer satisfaction and product adoption, requires companies to seamlessly integrate customer education into the onboarding process and make sure that every customer has easy direct access to highly effective and engaging learning experiences.
Introducing in-product learning - the key to onboarding success
Product-led education delivers the rich learning experiences needed to ensure successful customer onboarding directly inside your product. By providing all customers with product education — exactly where and when they need it the most — they can quickly become productive users.
With Strigo Academy each and every customer gets the education they need during the onboarding process. By utilizing the rich training content easily accessible to them in your product, they quickly become productive users, improving both their satisfaction and your product adoption results.
Product onboarding that works quickly and efficiently
Faster onboarding processes
Improved product adoption
Lower resource requirements
Increased customer lifetime value
Strigo’s recent analytics enhancements have greatly improved our ability to not only measure learner engagement at a high level for the entire session, but also the ability to dig into the details over time and see when learners are active and partaking in the class vs. losing interest. Insights like this help us identify what works and what doesn’t work, allowing us to continually improve our classes and provide more value to our learners.
The power of
in-product education.
Improve learner engagement and product adoption with hands-on learning experiences that happen in your product.
Customer education belongs in your product.
Discover a new approach to ensuring that all your customers are able to gain the most value out of your product.
