Glossary
Education Services
Education services are a common function in software companies. ES utilizes customer and partner training to drive product adoption, faster time to value, customer retention, expansion, and satisfaction. High-quality customer education services provide market differentiation and a competitive advantage. Studies show that trained customers show an 18.3% increase in revenue, 21.8% higher retention, and are 34.3% more satisfied. Most education services organizations function as revenue-generating P&L centers.