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Security Statement

Security

Last Updated: September 20, 2021

We are committed to keeping our customers’ data secure. Our platform was built from the ground up with security in mind utilizing leading information-security best practices.

GDPR

  • We know that maintaining GDPR & privacy compliance is a top priority for your business. That’s why Strigo takes a comprehensive approach to compliance, maintaining GDPR compliance ourselves and simultaneously your business may adapt its compliance preferences as a controller.
  • Strigo employs data protection and privacy by design, combining enterprise-grade security features with comprehensive audits of our policies, applications, systems, and networks. Strigo follows strict international standards and regulations in order to keep your information safe.
  • Strigo’s privacy & security team includes a Data Protection Officer (DPO), Chief Information Security Officer (CISO), and a Compliance Officer, who continuously ensure that Strigo’s practices and products comply with GDPR and similar regulations. Our Terms of Service, Privacy Policy, and Data Processing Addendum (DPA) are up-to-date and reflect our GDPR readiness.

Datacenter and network security

  • Strigo hosts its software in Amazon Web Services (AWS) facilities in Ireland. Amazon provides an extensive list of compliance and regulatory assurances, including SOC 13 and ISO 27001. See Amazon’s compliance and security documents for more detailed information.
  • All of Strigo servers are located within Strigo’s own virtual private cloud (VPC), protected by restricted security groups allowing only the minimal required communication to and between the servers.
  • Strigo conducts network vulnerability scans at least annually.
  • The servers providing Strigo’s service are located in Ireland as well.
  • Additional servers that relay data from end-user browsers to remote virtual machines are located in the US, Europe, Singapore, and Australia. Only data regarding the interaction of the users with the virtual machines goes through these servers.

Application security

  • In addition to Strigo’s extensive testing program, Strigo conducts application penetration testing by a third party at least annually.
  • Single sign-on (SSO) allows you to authenticate users without requiring them to enter login credentials for your Strigo instance. Strigo supports SSO using SAML and G-Suite.
  • User passwords are salted, irreversibly hashed, and stored in Strigo’s database. Audit logging lets administrators see when users last logged in.

Data security

  • All connections to Strigo are encrypted using SSL, and any attempt to connect over HTTP is redirected to HTTPS.
  • All customer data (including call recordings and transcripts) is encrypted at rest and in transit.
  • System passwords are encrypted, and access to specific production systems is restricted.
  • We use industry-standard MongoDB data storage systems hosted at AWS and/or by the respective vendors.
  • We take regular snapshots of the database so that we can restore it as needed.
  • Personal customer data is stored in the Strigo databases that are located in Western Europe.
  • Data access and authorizations are provided on a need-to-know basis and based on the principle of least privilege. Access to the AWS production system is restricted to authorized personnel.

Security policies and secure development life cycle (SDLC)

  • Strigo maintains security policies that are maintained, communicated, and approved by management to ensure everyone clearly knows their security responsibilities.
  • Code development is done through a documented SDLC process. Design of all new product functionality is reviewed by relevant security personnel. Strigo conducts mandatory code reviews for code changes and periodic in-depth security review of architecture and sensitive code. Strigo development and testing environments are separate from its production environment.
  • Employee hiring process includes background screening.
  • At least annually, engineers participate in secure code training covering OWASP Top 10 security flaws, common attack vectors, and Strigo security controls.
  • Vulnerability Disclosure Process – Strigo considers privacy and security to be core functions of our platform. Earning and keeping the trust of our customers is our top priority, so we hold ourselves to the highest privacy and security standards. If you have discovered a security or privacy issue that you believe we should know about, we would love to hear from you. Please reach out to us at security@strigo.io and let us know.

Application monitoring

  • All access to Strigo applications is logged and audited.
  • Logs are kept for at least one year.
  • Strigo maintains a formal incident response plan for major events.

Uptime

  • Strigo maintains a publicly available system-status webpage which includes system availability details, scheduled maintenance, service incident history, and relevant security events.

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